Shipping & Delivery

When will I receive my order?

If you place an order on weekdays (Monday to Friday) before 8:00 PM, it will be processed the same day. Within Belgium and the Netherlands, your package is typically delivered the next working day. For shipments to Germany, we estimate a delivery time of 2 to 3 working days. Ordering from another European country? You can contact us at info@blinqcare.com for the exact delivery time to your location.

Do you also ship to other European countries?

Yes, we deliver our products throughout Europe.

I received a wrong or damaged product. What should I do?

Contact us within 14 days of receipt at info@blinqcare.com . Please include your order number, a clear description and a photo or short video of the problem.

Can I still change or cancel my order after placing it?

Because we pack orders automatically to guarantee fast delivery, it is usually not possible to change or cancel an order. Contact us as soon as possible at info@blinqcare.com to check the status.

Did you purchase your blinq product through an authorised external retailer or partner platform?

For returns and refunds, please follow the return policy of the store where you purchased the product. We can only process refunds for orders placed directly on our official webshop.

Secure Payment

What payment methods do you accept?

You can pay securely with iDEAL, Bancontact and Credit Card (Visa and Mastercard). All our payments are processed via a secure, encrypted SSL connection.

Are the stated prices inclusive or exclusive of VAT?

All prices in our webshop are clearly displayed inclusive of the applicable Belgian VAT rate. After your purchase, you will automatically receive an official invoice with VAT specification by email.

I'm getting an error message during payment. What now?

First check your balance and internet connection. Still not working? Clear your cookies, try a different internet browser or use a different payment method. If the error message persists, contact us at info@blinqcare.com with a screenshot of the error message.

Return & Hygiene

Can I try the water flosser or electric toothbrush first to see if I like it?

No, unfortunately not. Due to strict legislation on health protection and hygiene, oral care products can only be returned if the plastic shrink wrap or hygiene seal around the packaging is completely intact and unopened. Once the product has been removed from the seal, the right of withdrawal lapses immediately.

Who pays the costs of a return shipment?

The direct costs of returning a product are entirely at the customer's expense. We recommend sending your return with a Track & Trace code, as you are responsible for its safe arrival at our warehouse.

Warranty & Service

How does the lifetime warranty on blinq products work?

We offer the option on all our products to extend the standard legal European warranty of 2 years free of charge to a commercial lifetime warranty. This covers all internal technical defects and manufacturing faults during the entire lifespan of the product for the first buyer.

How do I activate my lifetime warranty? (Strict 30-day rule)

The lifetime warranty is not automatically active. You must register your product within exactly 30 calendar days of the purchase date online via our registration form on the website. You will need to upload a digital copy of your proof of purchase (invoice). This also applies if you purchased the product through an authorised external retailer.

Can I still register my product after the 30 days have passed?

No, after 30 calendar days the registration system closes irrevocably. If you do not register the product in time, the lifetime warranty lapses. In that case, you of course still retain your right to the minimum legal European warranty of 2 years upon presentation of your invoice.

What is specifically not covered by the lifetime warranty?

The warranty does not cover damage caused by external factors. Excluded are: normal wear and tear (such as the natural decline of battery capacity through prolonged and regular use), damage from dropping or impact, damage from power surges, or defects arising from unauthorised repairs by third parties.

My product has a defect — how do I submit a warranty claim?

If you have successfully activated the lifetime warranty, contact us at info@blinqcare.com. Include your name, order number and send a clear description along with a photo or video of the technical defect. Upon approval, we will arrange repair or a replacement free of charge.

Use & Maintenance

How do I best clean my blinq water flosser / electric toothbrush?

Rinse the device with lukewarm water after each use and dry it with a soft cloth. Make sure the charging point is completely dry before placing the device back on the charger.

Is my blinq device fully waterproof?

Yes, our devices are IPX7 waterproof certified. This means you can safely use them in the shower. However, do not submerge the device in water for an extended period.